SHIPPING & RETURNS
SHIPPING POLICY
Orders are processed and shipped as quickly as possible. Please allow 5–7 business days for order processing before your order ships. Processing times may be longer during new product drops, restocks, holidays or periods of high order volume.
Shipping rates are calculated at checkout based on your order and delivery location. Once your order has shipped, you’ll receive a confirmation email with tracking information. Delivery times vary depending on the shipping destination and carrier.
TOTN is not responsible for delays caused by the shipping carrier after an order has been shipped. Please make sure your shipping address is correct before completing your order. If you have a question about your order, visit our Connect page and include your order number.
RETURN & EXCHANGE POLICY
Every TOTN piece is made to order. We do not carry traditional inventory—your item is produced specifically for you after your order is placed.
Because of the made-to-order nature of our products, we do not accept returns or issue refunds. Exchanges are accepted within 30 days of delivery for items that are unworn, unwashed, and in original condition with all tags attached.
Please review the available fit references and product information carefully before placing your order.
If your order arrives damaged, defective, or you receive an incorrect item, please contact us through the Connect page with your order number and photos of the issue so we can make it right.